Returns & Exchanges

At Samples From Mars, we stand by the quality of our sound libraries and hardware; if you are not satisfied with your purchase, we offer a 14-day return window for physical products and technical support for digital downloads.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and a brief explanation of the issue to receive a Return Merchandise Authorization (RMA).

• 2.
  Package Your Gear

  Securely pack the electronics in their original packaging, including all cables, manuals, and accessories to ensure a full refund.

• 3.
  Ship It Back

  Affix the provided shipping label to your package and drop it off at any authorized carrier location within 7 days of receiving your RMA.

• 4.
  Verification and Refund

  Once our technicians inspect the hardware and verify its condition, we will issue a refund to your original payment method within 3-5 business days.