Returns & Exchanges
At Samples From Mars, we stand by the quality of our sound libraries and hardware; if you are not satisfied with your purchase, we offer a 14-day return window for physical products and technical support for digital downloads.
Return Process
- 1.Initiate Your Request
Contact our support team with your order number and a brief explanation of the issue to receive a Return Merchandise Authorization (RMA).
- 2.Package Your Gear
Securely pack the electronics in their original packaging, including all cables, manuals, and accessories to ensure a full refund.
- 3.Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location within 7 days of receiving your RMA.
- 4.Verification and Refund
Once our technicians inspect the hardware and verify its condition, we will issue a refund to your original payment method within 3-5 business days.